Frequently asked questions (FAQs)
We accept – Visa, MasterCard, Diners Club, American Express
All payments are done via a secure third party payment gateway and we do not keep any of your personal credit card information.
We unfortunately cannot make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.
We deliver directly to your home or office, anywhere in South Africa. All delivery and tracking details will be supplied to you when you checkout after shopping.
Shop Kaya offers Free Delivery on all orders greater than R500. T&Cs apply. Alternatively, there is a R60 flat rate
We do not ship outside of South African borders yet.
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.
- The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code.
- Business days are defined as Mondays to Fridays, excluding public holidays.
- 3-5 Working days, you may expect your delivery.
- Large items take up to 2-3 weeks as they are specially made just for you
We are online based only and we do not have a physical retail store or a showroom to view or collect the products. There are NO products at the Kaya FM Studios.