Return Policy

You are welcome to return or exchange your order within 12 days of the date of delivery in its original packaging and condition.  No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return.  Once we are satisfied of the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.

Exchanges are only allowed for the exact same item (i.e. same item in another colour or print) and/or an item of the exact same value. If you would like an item of a different value from the store, you will have to purchase this separately or wait until you have been refunded.

Unfortunately we do not accept returns of sale items.

Shipping fees are non refundable.

Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

If your product is damaged in any way on delivery, please notify us and send us images as proof within 12 days of delivery on info@kayashop.co.za so we may correct this as soon as possible.

No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return.

Please note that certain items in our store are custom made and non refundable.  You will see these applicable products on the specific products’ listing page(s).

KAYA does not offer any returns on international shipments.

Please note that should you use your own third party shipping company to further transport any product(s) already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 10 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.

Therefore when using any third party shipping company or courier to further transport any product(s) abroad or in South Africa, all products MUST be checked for any damages once delivered by KAYA before handing over to your third party courier in order for us to assist you with any exchanges or refunds.